Dustinhome FAQ

Common FAQ for Dustinhome

• What is dustinhome?

  dustinhome is an online retailer that offers a wide range of electronic products such as computers, smartphones, and home appliances.

• How can I create an account on dustinhome?

  To create an account, click on the "Sign in" button on the top right corner of the website and click on "Create account". Follow the prompts to fill in your personal information and create a password.

• I forgot my password, what should I do?

  Click on the "Sign in" button on the top right corner of the website and then click on "Forgot password". Enter your email address and follow the instructions to reset your password.

• Why is my order delayed?

  There may be delays in delivery due to unforeseen circumstances such as weather conditions or logistical issues. Please check the tracking information provided for updates on the status of your order.

• I received a damaged product, what should I do?

  Please contact dustinhome customer service immediately to report the issue and initiate a return or exchange process.

• How can I track my order?

  You can track your order by logging into your dustinhome account and checking the order status or by using the tracking number provided in your shipping confirmation email.

• Can I cancel my order?

  If the order has not been shipped, you can cancel it by contacting dustinhome customer service. However, if the order has already been shipped, you will have to initiate a return process after receiving the product.

• What payment methods are accepted on dustinhome?

  dustinhome accepts credit/debit cards, PayPal, Klarna, and installment payments through Svea.

• My payment was declined, what should I do?

  Please ensure that you have entered all the payment details correctly. If the issue persists, contact your bank to check if there are any restrictions on your card or account.

• The product I want to purchase is out of stock, when will it be available again?

  Unfortunately, dustinhome does not have an estimated restock date for products that are out of stock. Please keep a lookout on the website for updates or contact customer service for more information.

• Do you offer international shipping?

  Yes, dustinhome offers international shipping to select countries. Please check the shipping information on the website for a list of countries.

• What is your return policy?

  dustinhome has a 14-day return policy, which means you can return a product within 14 days of receiving it. However, certain products, such as software, hygienic products, and personalized items, are not eligible for return.

• How long does it take to process a return?

  Once the returned product is received, it may take up to 2 weeks for the refund to be processed. You will receive an email notification once the refund has been initiated.

• I received the wrong product, what should I do?

  Please contact dustinhome customer service immediately to report the issue and initiate a return process.

• Can I change or cancel my order after it has been placed?

  If the order has not yet been shipped, you can request to cancel or make changes by contacting dustinhome customer service. However, if the order has already been shipped, you will have to initiate a return process after receiving the product.

• I am having trouble using a discount code, what should I do?

  Please ensure that you have entered the discount code correctly, as they are case sensitive. You can also check the terms and conditions of the code to see if there are any product or purchase restrictions.

• How can I contact dustinhome customer service?

  You can contact customer service by emailing [email protected] or by calling the customer service hotline, which is available on the website.

• How can I leave a review for a product?

  You can leave a review by going to the product page and clicking on the "Write a review" button. You will be prompted to provide a rating and write a review.

• Can I apply for a job at dustinhome?

  Yes, you can check for available job positions and submit your application through the dustinhome website.

• I am experiencing technical difficulties on the dustinhome website, what should I do?

  Please try clearing your browser's cache and cookies and then refreshing the page. If the issue persists, please contact customer service for assistance.

• How can I change my delivery address?

  If your order has not yet been shipped, you can change the delivery address by contacting dustinhome customer service. However, if the order has already been shipped, you will have to contact the shipping carrier to make the address change.

• Can I buy a warranty for my product?

  dustinhome offers extended warranties for select products. You can purchase a warranty at the time of purchase or within 30 days of the product's delivery.

• How can I check the warranty status of my product?

  You can check the warranty status of your product by logging into your dustinhome account and navigating to the order history. You can also contact customer service for assistance.

• Is it safe to buy from dustinhome?

  Yes, dustinhome has security measures in place to protect your personal and payment information. The website also uses secure payment gateways for all transactions.

• Does dustinhome have physical stores?

  No, dustinhome is an online-only retailer with no physical stores.

• How can I stay updated on new products and promotions from dustinhome?

  You can subscribe to the dustinhome newsletter, follow their social media pages, or check the website for updates on new products and promotions.

• I am having trouble logging into my account, what should I do?

  Please check that you are entering the correct email address and password. If you have forgotten your password, you can reset it by clicking on "Forgot password" on the login page.