Disney-plus FAQ

Common FAQ for Disney-plus

• How can I create an account?

  You can easily create an account by visiting our website and filling out the registration form.

• Can I use the service on multiple devices?

  Yes, you can access the service on multiple devices as long as they are connected to the internet.

• I forgot my password. How can I reset it?

  You can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions.

• Can I download content to watch offline?

  Yes, you can download select content to watch offline. Look for the download button next to the title of the show or movie.

• Are there different subscription plans available?

  Yes, we offer different subscription plans with varying prices and features. You can choose the plan that best fits your needs.

• My video keeps buffering. What should I do?

  Try closing other applications or devices using your internet connection. You can also try lowering the video quality or switching to a different device.

• Can I watch live TV on the service?

  No, the service does not offer live TV at this time. It is a streaming service for on-demand content.

• I want to cancel my subscription. How can I do that?

  You can cancel your subscription by going to your account settings and selecting the option to cancel. Follow the instructions to complete the cancellation process.

• How often are new content added to the service?

  New content is added regularly to the service. We are constantly adding new shows and movies for our subscribers to enjoy.

• Will my subscription automatically renew?

  Yes, your subscription will automatically renew at the end of each billing cycle unless you cancel it. You can manage your subscription settings in your account.

• What should I do if I get the error message "Error Code 83: Something went wrong"?

  Error Code 83 indicates a device compatibility issue or a problem with your internet connection. Ensure your device is compatible with the service and that your internet connection is stable. Restart your device and try again. If the issue persists, check for any available software updates for your device.

• Why am I seeing the error message "Error Code 42: We’re sorry, we cannot play the video"?

  Error Code 42 usually means there's a problem with your internet connection or the servers are experiencing high traffic. Ensure your internet connection is working properly. Try restarting your router and device. If the issue continues, it may be a temporary server issue, so try again later.

• How can I fix the error message "Error Code 22: Restricted content"?

  Error Code 22 indicates that the content you are trying to access is restricted due to parental controls or regional restrictions. Check your account settings to ensure parental controls are not blocking the content. If the content is restricted in your region, there may not be a way to access it without changing your location.

• What does the error message "Error Code 39: This video cannot be played at this time" mean and how can I fix it?

  Error Code 39 often points to a rights management issue, meaning the content is not available in your region or on your current device. Try using a different device or check if the content is available in your area. Restart your device and ensure your app is updated to the latest version.

• Why do I get the error message "Error Code 76: We’re currently experiencing slow internet connection speeds"?

  Error Code 76 indicates a slow internet connection. Ensure your internet speed meets the minimum requirements for streaming. Try reducing the number of devices using your internet connection, moving closer to your Wi-Fi router, or connecting via a wired connection. Restart your router and device if necessary.

• What should I do if I get Error Code 73: ‘Disney+ is only available in certain regions’?

  Error Code 73 means that Disney+ is not available in your current location due to regional restrictions. If you’re using a VPN, try disabling it and accessing the service again. If you believe you’re in a supported region, check your device’s location settings to ensure they are accurate. You can also try restarting your device and rechecking your internet connection.

• Why am I seeing Error Code 1026: 'We are having a problem. Please exit the app'?

  Error Code 1026 usually indicates a temporary issue with the Disney+ app. Try closing the app completely and then reopening it. Ensure your app is updated to the latest version. If the problem persists, restart your device or try reinstalling the app. If none of these steps work, contact Disney+ support for further assistance.

• My video isn’t playing in the language I want. How can I fix this?

  If your video is not playing in the desired language, check the audio and subtitles settings within the video player. You can change the language from there. If your preferred language isn’t available, it may not be supported for that particular title. Ensure that your app and device settings are set to the correct language as well.

• How can I fix a blank screen or spinning wheel when trying to watch something on Disney+?

  A blank screen or spinning wheel usually indicates a problem with loading content. First, check your internet connection to ensure it’s stable. Try restarting your device and the Disney+ app. Clearing the app’s cache or reinstalling it might also help. If you’re using a web browser, try clearing your browser’s cache or switching to a different browser.

• What should I do if an error message appears when logging in to Disney+?

  If you see an error message when trying to log in, first check that your email and password are entered correctly. If you’ve forgotten your password, use the "Forgot Password" option to reset it. Ensure your account is active and that there are no service outages by checking the Disney+ status page. If the issue continues, try clearing your browser cache or app data, or contact Disney+ support for help.