Decathlon FAQ

Common FAQ for Decathlon

• How can I track my online order from Decathlon?

  You can track your online order by logging into your Decathlon account or using the tracking number provided in your order confirmation email.

• What should I do if I receive a wrong item in my Decathlon order?

  If you receive a wrong item, please contact Decathlon customer service immediately for assistance.

• How do I return an item to Decathlon?

  You can return an item to Decathlon by visiting your nearest Decathlon store or by following the return instructions provided in your order confirmation email.

• I am having trouble accessing my Decathlon account. What should I do?

  If you are having trouble accessing your account, please try resetting your password or contact Decathlon customer service for further assistance.

• Why is my Decathlon order showing as "pending"?

  Your order may show as "pending" if it is still being processed by Decathlon. Please allow up to 48 hours for your order status to update.

• What do I do if my Decathlon order is delayed?

  If your order is delayed, please contact Decathlon customer service for more information and updates on your order.

• How do I redeem a Decathlon gift card?

  You can redeem a Decathlon gift card by entering the gift card code at checkout when placing your order.

• Can I cancel my Decathlon order after it has been placed?

  If your order has not yet been shipped, you may be able to cancel it. Contact Decathlon customer service for assistance with canceling your order.

• Why was my payment for a Decathlon order declined?

  Your payment may have been declined due to insufficient funds or an issue with your payment method. Please check with your bank or contact Decathlon customer service for further assistance.

• Can I make changes to my Decathlon order after it has been placed?

  You may be able to make changes to your order if it has not yet been shipped. Contact Decathlon customer service for assistance with modifying your order.

• How can I find my nearest Decathlon store?

  You can find your nearest Decathlon store by using the store locator on the Decathlon website or app.

• My Decathlon product is damaged. What should I do?

  If your Decathlon product is damaged, please contact Decathlon customer service and provide photos of the damage for further assistance.

• Why is my Decathlon product out of stock?

  Decathlon products may go out of stock due to high demand. Please check back later or contact Decathlon customer service for information on when the product will be restocked.

• How can I check the availability of a specific Decathlon product?

  You can check the availability of a product by using the product search function on the Decathlon website or app.

• Can I use multiple discount codes on one Decathlon order?

  No, only one discount code can be used per Decathlon order.

• I am having trouble applying a discount code to my Decathlon order. What should I do?

  If you are having trouble applying a discount code, please make sure it is still valid and meets all requirements. Contact Decathlon customer service for further assistance.

• How long does it take for a Decathlon refund to process?

  It can take up to 10 business days for a Decathlon refund to be processed. Please contact your bank for further detail on when the funds will be available in your account.

• Can I return a used Decathlon product?

  Decathlon only accepts returns of unused and undamaged products with the original packaging.

• How do I contact Decathlon customer service?

  You can contact Decathlon customer service by phone, email, or live chat. Visit the "Contact Us" page on the Decathlon website for more information.

• Does Decathlon offer international shipping?

  Decathlon offers international shipping to select countries. Please check the Decathlon website for a list of eligible countries.

• I am having trouble applying for a Decathlon membership card. What should I do?

  If you are having trouble applying for a membership card, please contact Decathlon customer service for assistance.

• What is the warranty policy for Decathlon products?

  Decathlon offers a two-year warranty for manufacturing defects on all products. Please keep your receipt and contact Decathlon customer service for further assistance.

• Can I exchange a Decathlon product for a different size or color?

  Decathlon offers exchanges for different sizes or colors of the same product. Please visit a Decathlon store or contact customer service for assistance with an exchange.

• I am having trouble redeeming my Decathlon loyalty points. What should I do?

  If you are having trouble redeeming your loyalty points, please check the terms and conditions of the loyalty program. Contact Decathlon customer service for further assistance.

• How do I become a Decathlon affiliate?

  You can apply to become a Decathlon affiliate through their affiliate program partner, Impact.

• What is the Decathlon community and how can I join?

  The Decathlon community is an online platform for sports enthusiasts to connect, share, and participate in activities. You can join the community by creating a free account on the Decathlon website or app.