Crunchyroll FAQ

Common FAQ for Crunchyroll

• What is Crunchyroll?

  Crunchyroll is a streaming service that specializes in anime, manga, and East Asian content.

• Why cant I access Crunchyroll?

  There could be several reasons why you cant access Crunchyroll. Some common reasons include internet connection issues, server problems, or an outdated app.

• How do I create an account on Crunchyroll?

  You can create a free account on Crunchyroll by visiting their website and clicking on the Sign up button. You can also sign up through the app.

• I forgot my Crunchyroll login information, what can I do?

  You can reset your password by clicking on the Forgot password? link on the login page. You will need to enter your registered email to receive instructions on how to reset your password.

• Why am I encountering buffering or loading issues while watching a show on Crunchyroll?

  This could be due to a slow internet connection or server issues. Try restarting your device and checking your internet connection. If the problem persists, it could be a server issue on Crunchyroll's end.

• How do I cancel my Crunchyroll subscription?

  You can cancel your subscription by logging into your account and going to the Subscription section in your account settings. From there, you can cancel your subscription.

• What devices can I use to watch Crunchyroll?

  You can watch Crunchyroll on a variety of devices including computers, smartphones, gaming consoles, smart TVs, and streaming devices like Roku and Chromecast.

• Can I download episodes on Crunchyroll to watch offline?

  Yes, if you have a premium subscription on Crunchyroll, you can download episodes to watch offline on both the app and website.

• What are premium membership benefits on Crunchyroll?

  Premium membership on Crunchyroll gives you access to ad-free streaming, HD video quality, early access to shows, and the ability to download episodes for offline viewing.

• Why am I getting a message that says This video is not available in your region?

  This means that the episode or show you are trying to watch is not licensed for streaming in your region. You may need to use a VPN to access it.

• Can I watch shows on Crunchyroll without a subscription?

  Yes, some shows are available for free with ads. You can also sign up for a free trial of premium membership.

• Why am I getting a message that says We ran into an error, please try again later?

  This could be due to a server issue on Crunchyrolls end. Try refreshing the page or app and if the problem persists, wait a while and try again.

• How do I report a problem on Crunchyroll?

  You can report a problem on Crunchyroll by using the Contact Us form on their website or sending an email to their customer support team.

• Can I change the language on Crunchyroll?

  Yes, you can change the language settings on Crunchyroll by going to the settings menu in your account.

• I see a Sorry, this is a premium feature message, but I have a premium account. What should I do?

  This could be due to a technical error. Try logging out and logging back in, or contacting Crunchyrolls customer support for assistance.

• How do I request a show or movie to be added on Crunchyroll?

  You can request a show or movie to be added on Crunchyroll by using the Request a Show form on their website.

• Can I change the video quality on Crunchyroll?

  Yes, you can change the video quality by clicking on the settings icon (gear symbol) on the video player and selecting your preferred quality.

• Why am I getting a black screen when trying to play a video?

  This could be due to an outdated browser or app. Try clearing your cache and cookies or updating your browser/app to the latest version.

• Is there a parental control feature on Crunchyroll?

  Yes, there is a parental control feature on Crunchyroll that allows you to restrict access to mature content.

• Can I change my username on Crunchyroll?

  No, once you have created your username on Crunchyroll, it cannot be changed. You can, however, create a new account with a different username.

• Why am I getting a Video is not available at this time message?

  This could be due to a temporary server issue. Try refreshing the page or app and if the problem persists, wait a while and try again.

• How do I change my email address on Crunchyroll?

  You can change your email address on Crunchyroll by going to your account settings and clicking on the Change Email button.

• Why am I not receiving emails from Crunchyroll?

  Check your spam or junk folder to make sure the email hasnt been filtered. You can also add Crunchyroll to your email contacts to ensure they go to your inbox.

• How do I turn off auto-renewal for my Crunchyroll subscription?

  You can turn off auto-renewal by going to your account settings and clicking on the Turn off auto-renewal button under your subscription.

• Why is the video quality poor despite my internet connection being good?

  This could be due to a high volume of users on the server. Try changing the video quality and if the problem persists, wait a while and try again.

• Can I change my subscription plan on Crunchyroll?

  Yes, you can change your subscription plan by going to your account settings and clicking on the Change Plan button under your subscription.

• Is Crunchyroll available in all countries?

  No, Crunchyroll is not available in all countries. You can check the list of available countries on their website with this link: https://www.crunchyroll.com/available-in.

• Why am I getting a Payment declined message when trying to sign up for a premium subscription?

  This could be due to an issue with your payment method or your bank declining the transaction. Contact your bank or try using a different payment method.