Collegeboard FAQ

Common FAQ for Collegeboard

• What is the College Board?

  The College Board is a non-profit organization that administers various standardized tests, such as the SAT, ACT, and AP exams, and also offers resources for college admissions and financial aid.

• Why am I receiving a "session expired" error message?

  This error message usually occurs when there has been no activity on your account for a certain amount of time. Try logging out and logging back in to access your account.

• How do I change my email address on my College Board account?

  You can change your email address by logging into your account and clicking on the "Account Settings" tab. From there, you can update your contact information.

• What should I do if I forget my College Board password?

  If you forget your password, click on the "Forgot password?" link on the login page and follow the prompts to reset your password.

• I am having trouble registering for a College Board exam. What should I do?

  If you are having trouble with the registration process, try using a different web browser or clearing your cookies and cache. If the issue persists, contact College Board customer service for assistance.

• My score report shows a "score pending" message. What does this mean?

  This means that your scores are not yet available and will be released at a later date. This could be due to various reasons, such as late testing or an error in processing your results.

• How long does it take for official SAT scores to be sent to colleges?

  Generally, SAT scores are sent to colleges within 10 days of the request, but this timeline can vary depending on the specific college's policies and the time of year.

• I did not receive my AP score report. What should I do?

  Check your College Board account to make sure your scores were released. If they were released and you still did not receive them, contact College Board customer service for assistance.

• Can I cancel my AP exam registration?

  Yes, you can cancel your exam registration by logging into your College Board account and clicking on the "Manage My Exam" tab. Keep in mind that there may be a cancellation fee.

• How do I send my SAT scores to colleges?

  You can send your SAT scores to colleges by logging into your College Board account and clicking on the "Send Scores" tab. You can then select the colleges you want to receive your scores and pay the applicable fee.

• I am unable to print my SAT admission ticket. What should I do?

  First, make sure you have the necessary software and printer. If you are still having trouble, try using a different web browser or contact College Board customer service for assistance.

• When should I expect to receive my ACT score report?

  ACT scores are typically released within two weeks after the test date. However, this timeline may vary depending on when you took the test and the policies of the college you are sending your scores to.

• How do I change my test date for the SAT or ACT?

  You can change your test date by logging into your College Board or ACT account and selecting the option to reschedule your exam. Keep in mind that there may be a fee for changing your test date.

• I received an email saying my AP scores were canceled. What does this mean?

  This means that your scores were invalidated due to a violation of the testing regulations. You can find more information on the College Board website.

• Can I get a refund for my SAT or ACT registration?

  In most cases, you can receive a refund for your test registration if you cancel before the late registration deadline. Check the College Board or ACT website for more information on specific refund policies.

• My score report shows a "score canceled" message. What does this mean?

  This means that your scores have been canceled due to a violation of the test's policies. You can find more information on the College Board or ACT websites.

• Can I get a fee waiver for the SAT or ACT?

  In certain circumstances, you may be eligible for a fee waiver for the SAT or ACT. Check the College Board or ACT websites for more information on eligibility and how to apply.

• I am unable to access my College Board account. What should I do?

  If you are having trouble accessing your account due to a forgotten password or username, try using the "Forgot password?" or "Forgot username?" links on the login page. If you are still unable to access your account, contact customer service for assistance.

• I received an error message when trying to send my AP scores. What should I do?

  First, check your internet connection and try again. If the issue persists, contact College Board customer service for assistance.

• How do I register for an AP exam?

  You can register for an AP exam by logging into your College Board account and clicking on the "Register for AP Exam" tab. From there, you can select the exams you want to take and pay the applicable fees.

• When is the best time to take the SAT or ACT?

  It is generally recommended to take these exams during your junior year of high school, as you will have covered most of the necessary material by then. However, this may vary depending on your individual circumstances.

• Can I request a rescore of my SAT or ACT?

  Yes, you can request a rescore of your SAT or ACT within certain time frames and for an additional fee. Check the College Board or ACT websites for more information on the rescore process.

• I did not receive my SAT or ACT fee waiver. What should I do?

  If you are eligible for a fee waiver but did not receive one, contact the College Board or ACT customer service for assistance.

• How do I change my SAT or ACT test center?

  You can change your test center by logging into your College Board or ACT account and selecting the option to reschedule your exam. Keep in mind that there may be a fee for changing your test center.