Cirranet FAQ

Common FAQ for Cirranet

• What is Cirranet?

  Cirranet is a cloud computing and managed services provider that offers a variety of IT services and solutions.

• What is cloud computing?

  Cloud computing is a model for delivering computing services over the internet, allowing users to access data and applications remotely instead of relying on local servers or personal devices.

• What types of services does Cirranet offer?

  Cirranet offers a range of services including cloud hosting, backup and disaster recovery, virtual desktop infrastructure, managed security, and professional services.

• How can I access my Cirranet services?

  You can access your Cirranet services through a web browser, remote desktop connection, or virtual private network (VPN).

• What is a virtual private network?

  A virtual private network (VPN) is a secure connection between your device and a remote server, typically used to access private networks and protect data during online activities.

• How do I connect to the Cirranet VPN?

  You can connect to the Cirranet VPN by downloading and installing the VPN client software provided by Cirranet. You will need login credentials from Cirranet to establish the connection.

• What email services does Cirranet provide?

  Cirranet provides email hosting for businesses, including email setup, migration, and support for popular email clients such as Microsoft Outlook and webmail access.

• What is webmail?

  Webmail is a web-based email client that allows you to access your email account through a web browser.

• How do I set up my email account with Cirranet?

  You can set up your email account with Cirranet by following the setup instructions provided by Cirranet or by contacting their support team for assistance.

• What is a domain name?

  A domain name is the unique address that identifies a website on the internet, typically ending in .com, .org, or .net.

• Can Cirranet help me register a domain name?

  Yes, Cirranet offers domain registration services for businesses looking to establish an online presence.

• What is a DNS?

  DNS stands for Domain Name System and it is responsible for translating domain names into IP addresses, allowing internet users to access websites through easy-to-remember domain names instead of numerical IP addresses.

• How do I change my DNS settings?

  To change your DNS settings, you will need to access your domain registrar's website and make the necessary changes in your domain management panel. You can also contact Cirranet's support team for assistance.

• What is cloud hosting?

  Cloud hosting is a type of web hosting that uses multiple servers to distribute and balance the load of hosting a website or web application.

• What is a server?

  A server is a computer or program that provides services to other computers or devices, typically over a network.

• What is a backup and disaster recovery plan?

  A backup and disaster recovery plan is a comprehensive strategy for safeguarding and recovering important data and applications in case of a disaster, such as a server failure or cyber attack.

• How often should I back up my data?

  It is recommended to back up your data frequently, at least once a day or more frequently for critical data.

• Can Cirranet help with data recovery?

  Yes, Cirranet offers data recovery services as part of their backup and disaster recovery solutions.

• What is a firewall?

  A firewall is a security system that acts as a barrier between a trusted internal network and an untrusted external network, monitoring and controlling incoming and outgoing network traffic based on predetermined security rules.

• What is a Trojan Horse?

  A Trojan Horse is a type of malware that disguises itself as legitimate software to trick users into downloading and installing it, giving hackers access to their devices and personal information.

• How can I protect my network from cyber attacks?

  You can protect your network by implementing firewalls, installing antivirus and anti-malware software, keeping your software and systems up-to-date, and training your employees on cybersecurity best practices.

• What should I do if I receive a suspicious email or attachment?

  If you receive a suspicious email or attachment, do not open it or click on any links. Immediately delete it and run a virus scan on your device.

• What is a network outage?

  A network outage is when a network or a portion of a network is unavailable or experiencing disruptions, affecting the services and systems that rely on it.

• What is the cause of a network outage?

  Network outages can be caused by various factors such as hardware or software failures, power outages, natural disasters, human error, or cyber attacks.

• Does Cirranet guarantee 100% uptime?

  While Cirranet strives to maintain 100% uptime, it is not always possible due to unexpected circumstances. However, they have robust backup and disaster recovery plans in place to minimize downtime and ensure quick recovery in case of an outage.

• What is the SLA (Service Level Agreement) for Cirranet services?

  The SLA for Cirranet services guarantees 99.9% uptime for cloud hosting and 99.99% uptime for virtual desktop infrastructure. Details of the SLA can be found on the Cirranet website.

• What do I do if I experience a problem or error while using Cirranet services?

  If you experience a problem or error, you can contact Cirranet's support team via phone or email. They have a team of experienced professionals who can assist you with troubleshooting and resolving the issue.

• Can I monitor my Cirranet services?

  Yes, Cirranet offers various monitoring tools for customers to track the performance and usage of their services. These tools are accessible through the Cirranet client portal.

• What is the Cirranet client portal?

  The Cirranet client portal is a web-based platform where customers can access and manage their services, view service status and usage, and submit support requests.