Capterra FAQ

Common FAQ for Capterra

• What is Capterra?

  Capterra is a website that provides reviews and information on various software and business solutions.

• How do I search for specific software on Capterra?

  You can use the search bar at the top of the page to enter keywords related to the software you are looking for.

• Is Capterra a free website?

  Yes, Capterra is completely free for users to browse and access information about software.

• Can I leave a review for a software on Capterra?

  Yes, users can leave reviews and ratings for software they have used on Capterra.

• Why am I not able to access the Capterra website?

  There could be technical issues or the website may be down for maintenance. Please try refreshing the page or clearing your browser's cache.

• How do I contact the Capterra support team?

  You can reach out to Capterra's support team via email at [email protected] or through their online contact form.

• What should I do if the software I am interested in is not listed on Capterra?

  You can suggest a software to be listed on Capterra by clicking on the "Suggest Software" button on the homepage.

• How do I compare different software options on Capterra?

  You can use the "Compare" feature on the software's page to view a side-by-side comparison of their features and pricing.

• Can I filter search results on Capterra?

  Yes, you can use various filters such as category, pricing, and features to refine your search results.

• What should I do if a software listed on Capterra is no longer available?

  You can report the issue by clicking on the "Report a Problem" button on the software's page.

• How do I create an account on Capterra?

  You can click on the "Sign In" button at the top right corner of the homepage and select "Create an account" to register.

• Can I list my software on Capterra?

  Yes, software vendors can list their products on Capterra by filling out a submission form and meeting certain requirements.

• What if I cannot find the pricing information for a software on Capterra?

  Sometimes, the pricing information may not be readily available. In such cases, you can contact the software vendor directly for pricing details.

• How do I report a technical glitch on Capterra?

  You can use the "Report a Problem" button on the bottom right corner of the page or contact the support team for assistance.

• Can I trust the reviews on Capterra?

  Capterra takes steps to ensure the authenticity of reviews, however, it is always recommended to read multiple reviews and do your own research before making a decision.

• Why do some software have a lower rating on Capterra?

  Ratings are based on user reviews, so it is possible that some users had a negative experience with the software.

• How can I request a demo for a software listed on Capterra?

  You can click on the "Request a Demo" button on the software's page and fill out the form with your information.

• Is my personal information secure on Capterra?

  Capterra follows strict privacy policies and uses secure encryption technology to protect user information.

• Can I leave a review without creating an account on Capterra?

  No, you need to create an account to leave a review on Capterra.

• How do I request a quote for a software listed on Capterra?

  You can click on the "Request a Quote" button on the software's page and fill out the form with your information.

• What should I do if I encounter an error message on Capterra?

  Try refreshing the page and clearing your browser's cache. If the issue persists, you can contact the support team for assistance.

• How do I unsubscribe from Capterra's emails?

  You can click on the "Unsubscribe" link at the bottom of the email or update your email preferences on your account settings.

• Can I get a refund for a software purchased through Capterra?

  Capterra is not involved in the transaction process and refunds are handled by the software vendor. Please contact them directly for refund requests.

• How can I stay updated on new software releases on Capterra?

  You can subscribe to Capterra's newsletter or follow them on social media to receive updates on new software listings and releases.

• Is Capterra available in languages other than English?

  Currently, Capterra is only available in English, but there is an option to translate the website to various languages using Google Translate.