What is Brivo?
Brivo is a cloud-based access control system that allows you to manage and control entry to your facilities.
How do I access Brivo?
You can access Brivo through a web browser or the Brivo mobile app.
How do I set up a new user in Brivo?
You can set up a new user by navigating to the User tab and clicking on "Add User." Then, fill in the necessary information and click "Save."
Why can't I access Brivo using my login credentials?
Make sure you are using the correct username and password. If you are still experiencing issues, try resetting your password or contact your administrator for assistance.
Can I change my Brivo login information?
Yes, you can change your login information by going to the User tab, selecting your user, and clicking "Edit." Then, you can change your username and/or password.
How do I change the time zone in Brivo?
Go to the Brivo settings and select "System Settings." From there, you can change the time zone under the "General" tab.
Why am I receiving an error message when trying to add a new user?
This could be due to a network or server connectivity issue. Make sure you have a stable internet connection and try again. If the issue persists, contact Brivo customer support for assistance.
Can I customize access levels for different users in Brivo?
Yes, you can set different access levels for users based on their roles or responsibilities.
I am unable to access certain features in Brivo. What could be the issue?
This could be due to your user permissions. Contact your administrator to adjust your permissions if needed.
Why are certain doors not unlocking when I try to unlock them remotely?
This could be due to a network or server issue. Make sure you have a stable internet connection and try again. If the issue persists, contact Brivo customer support for assistance.
Is Brivo compatible with all types of access hardware?
Brivo is compatible with most major brands of access hardware, but it is always recommended to check with Brivo customer support before purchasing hardware.
Can I schedule access for certain users in Brivo?
Yes, you can schedule access for users by setting up time zones and schedules for each user.
What should I do if I lose my Brivo access card/badge?
Contact your administrator immediately and have them revoke your access card/badge to prevent unauthorized access. A new card/badge can be issued to you.
How do I troubleshoot a connectivity issue with the Brivo panel?
Make sure the panel is powered on and connected to the internet. Check for any loose connections or damaged cables. If the issue persists, contact Brivo customer support for further assistance.
Can I access Brivo on multiple devices?
Yes, you can access Brivo from a web browser and the mobile app on multiple devices as long as you have the correct login credentials.
Why am I receiving an "access denied" error message?
This could be due to incorrect login credentials or a permissions issue. If you are sure your credentials are correct, contact your administrator for assistance.
How often should I update my Brivo system?
It is recommended to update your Brivo system every 6 months to ensure optimal performance and security.
I am unable to receive push notifications on the Brivo mobile app. What could be the issue?
Make sure push notifications are enabled in your device settings for the Brivo app. If that does not solve the issue, contact Brivo customer support for further assistance.
How do I view Brivo security logs?
Go to the Reports tab and select "Security Log." You can customize the time frame and filter options to view specific log data.
Can I integrate Brivo with my other security systems?
Yes, Brivo can be integrated with other security systems for a more comprehensive and seamless security solution.
Why can't I access the Brivo mobile app?
Make sure you have a stable internet connection and the app is fully updated. If the issue persists, try restarting your device or contact Brivo customer support for assistance.
How do I export reports from Brivo?
Go to the Reports tab and select the report you want to export. Then, click on the "Export" button and choose the desired format.
Can I restrict access to certain areas within a facility using Brivo?
Yes, you can set up access restrictions for specific areas by assigning different access levels to users.
What should I do if I am experiencing frequent system errors in Brivo?
First, try restarting your system and make sure all connections are secure. If the issue persists, contact Brivo customer support for further assistance.
How do I add a video camera to Brivo?
You can add a video camera by going to the Video tab, clicking on "Add Video Device," and following the prompts.
Why am I receiving an "invalid access code" error when trying to enter a facility?
This could be due to an expired or incorrect access code. Contact your administrator for a new code or to troubleshoot the issue.
How do I generate temporary access codes in Brivo?
Go to the Users tab, select the user for whom you want to generate a code, and click on "Add" under "Temporary Access Codes." Then, you can set the duration and other parameters for the code.
