Breuninger FAQ

Common FAQ for Breuninger

• What is Breuninger?

  Breuninger is a German department store chain with over 12 locations in Germany.

• What are the common problems users face on the Breuninger website?

  Common problems include incorrect sizing, difficulty navigating the website, and issues with payment processing.

• How do I resolve issues with incorrect sizing?

  We recommend checking the size chart provided on each product page and using our virtual sizing guide to find the best fit.

• What should I do if I am having trouble navigating the website?

  We suggest trying a different web browser or clearing your browser's cache and cookies. If the issue persists, please reach out to our customer service team for assistance.

• Why is my payment not going through?

  There may be various reasons for this, such as insufficient funds or an expired credit card. Please double-check your payment details and try again. If the issue persists, contact your bank or credit card company to verify if there are any payment restrictions.

• Does Breuninger offer international shipping?

  Yes, Breuninger offers international shipping to select countries. Please refer to our shipping information page for a list of eligible countries.

• How do I track my order?

  Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or on the carrier's website.

• What is Breuninger's return policy?

  Our return policy allows for returns within 14 days of receiving your order. Returned items must be in their original condition with tags attached. Please refer to our return policy page for more information.

• Can I exchange an item?

  Yes, you can exchange an item for a different size or color within 14 days of receiving your order. Please note that the exchange is subject to availability.

• How do I return an item?

  You can initiate a return through our online return portal or by contacting our customer service team for assistance.

• When will I receive my refund?

  Refunds are typically processed within 14 days of receiving your returned item. It may take additional time for the refund to reflect on your original payment method.

• What should I do if my item arrives damaged or defective?

  Please contact our customer service team with photos of the damaged or defective item and your order details. We will assist you with a replacement or refund.

• Can I cancel my order?

  If your order has not been shipped, you can cancel it by contacting our customer service team. If your order has already been shipped, please follow our return policy.

• How can I apply a promo code to my order?

  During checkout, there is a field to enter a promo code. Please ensure that the code is entered exactly as it appears, including any capitalization and spacing.

• Can I combine promo codes?

  No, discount codes cannot be combined. Only one promo code can be used per order.

• How do I sign up for Breuninger's email newsletter?

  You can sign up for our newsletter at the bottom of our website's homepage.

• How can I update my personal information on my account?

  You can log into your account and update your personal information under the "My Account" section.

• What should I do if I forgot my password?

  Click on the "Forgot Password" link on the login page and follow the prompts to reset your password.

• Is my personal information secure on the Breuninger website?

  Yes, we take the security of our customers' personal information very seriously and have measures in place to protect it. Please refer to our privacy policy for more information.

• How can I contact Breuninger's customer service?

  You can contact our customer service team via email or phone. Our contact information is available on our website's "Contact Us" page.

• Can I find Breuninger on social media?

  Yes, you can follow us on Facebook, Instagram, Twitter, and YouTube for the latest updates, promotions, and fashion inspiration.

• Is there a Breuninger loyalty program?

  Yes, our GlcksCard loyalty program offers exclusive benefits and rewards for our frequent customers. You can sign up for free on our website.

• Can I use multiple payment methods for one order?

  No, currently, we only allow one payment method per order.

• What is Breuninger's gift card policy?

  Gift cards can be purchased online or in-store and have no expiration date. They can be used for multiple purchases until the balance is exhausted.

• How can I check the balance of my Breuninger gift card?

  You can check your gift card balance on our website's gift card page or by contacting our customer service team.

• What should I do if my gift card is lost or stolen?

  Please contact our customer service team immediately with the gift card number and purchase receipt, if available. We may be able to assist you with a replacement.