Blocket FAQ

Common FAQ for Blocket

• What is Blocket?

  Blocket is a popular Swedish online marketplace for buying and selling various items such as cars, apartments, furniture, clothes, and more.

• I am experiencing issues with signing in. What should I do?

  Make sure you are entering the correct username and password. If you forgot your password, you can reset it by clicking "Forgot password?" on the sign-in page.

• How do I post an ad on Blocket?

  To post an ad, click on the "Sell" button on the top right corner of the page. Then, select the category of your item and follow the instructions to fill in the necessary information and upload photos.

• Why is my ad not visible on the site?

  Your ad may not be visible if it violates Blocket's terms and conditions. Please make sure to follow the guidelines for posting an ad.

• I received an error message saying "Ad rejected, verify your information." What does this mean?

  This means that your ad did not meet the requirements or the information provided was inaccurate. Please check the ad for any mistakes and resubmit it.

• How can I edit or delete my ad?

  To edit or delete your ad, go to your profile and click on the ad you wish to modify. From there, you can make changes or delete the ad entirely.

• My ad was removed. Can I get a refund?

  Ad removal can happen if it violates Blocket's policies or the terms and conditions. Refunds are not granted in such cases.

• I am unable to upload photos for my ad. What can I do?

  Make sure the photos are in a supported file format and not bigger than the maximum size limit of 10 MB. If the issue persists, try using a different browser or clearing your cache and cookies.

• Why am I getting an error message saying "Pending validation" when trying to post an ad?

  This means that your ad has been flagged for review by Blocket's moderators. It could be due to violating the terms and conditions or flagged as a scam. Please wait for the ad to be reviewed and approved.

• I accidentally marked an item as sold. How can I undo it?

  Unfortunately, it is not possible to undo the "Mark as sold" option. You can always repost your ad if the item is still available.

• I received a suspicious message from a potential buyer. What should I do?

  If you feel uncomfortable or think the message is a scam, do not respond to it and report the user to Blocket's customer support. You can also block the user from contacting you.

• Why do I need to verify my phone number when creating an account?

  Blocket requires phone verification to verify user identity and to prevent spam on the site.

• I am not receiving any emails from Blocket. What could be the issue?

  Check your spam or junk folder to see if the emails went there. Also, make sure the email address linked to your Blocket account is correct. If the issue persists, contact customer support.

• How can I change my personal information on Blocket?

  To change your personal information, go to your profile and click on the "Settings" tab. From there, you can make changes to your name, email, phone number, and address.

• Can I use a fake or temporary phone number for verification?

  No, Blocket requires a valid phone number for verification to ensure all users are legitimate.

• I am having trouble paying for my ad. What can I do?

  Make sure your payment information, such as credit/debit card details, is entered correctly. If the issue persists, try using a different browser or contacting your bank.

• How can I report a scam or fraudulent ad on Blocket?

  If you come across a suspicious ad, click on the "Report" button on the ad page and select the appropriate reason. You can also contact Blocket's customer support for further assistance.

• I am experiencing technical difficulties with the website. What should I do?

  Try clearing your cache and cookies or using a different browser. If the issue persists, contact customer support for assistance.

• Can I post an ad for illegal items on Blocket?

  No, posting ads for illegal items is not allowed on Blocket. Violating this rule can lead to account suspension or legal consequences.

• How can I get in touch with customer support?

  You can contact Blocket's customer support by filling out their online contact form or by emailing [email protected].

• Is there a mobile app for Blocket?

  Yes, Blocket has a mobile app that can be downloaded from the App Store or Google Play store.

• Can I use Blocket outside of Sweden?

  No, Blocket is only available for use within Sweden.

• Is there a fee for using Blocket?

  Yes, there is a small fee for posting ads in certain categories such as job offers and real estate. The fee is to ensure a secure and trustworthy marketplace for all users.

• How can I report a technical issue on the Blocket website?

  You can report technical issues by filling out their online contact form or by emailing [email protected].

• Can I change the language of the Blocket website?

  No, Blocket is only available in Swedish.