Biltema FAQ

Common FAQ for Biltema

• What is Biltema?

  Biltema is a Swedish retail company that offers a wide range of products, including automotive and motorcycle parts, tools, leisure products, and household items.

• How can I contact Biltema customer service?

  You can contact Biltema customer service by phone, email, or visiting one of their stores. Click here for more information: https://www.biltema.se/en-se/contact-us/

• My order is missing items, what should I do?

  If your order is missing items, please contact Biltema customer service for assistance.

• Can I track my order from Biltema?

  Yes, you can track your order by logging into your account on the Biltema website or by using the tracking number provided in your order confirmation email.

• How can I return a product to Biltema?

  You can return a product to Biltema by bringing it to your nearest store or by contacting customer service to arrange for a return. Click here to read their return policy and instructions: https://www.biltema.se/en-se/customer-service/returns/

• I received a damaged product, what should I do?

  If you received a damaged product, please contact Biltema customer service for assistance.

• How can I find the nearest Biltema store?

  You can find the nearest Biltema store by using their store locator feature on their website. Click here to access it: https://www.biltema.se/en-se/stores/

• Is it possible to order products online from Biltema?

  Yes, you can order products online from Biltema and have them delivered to your home or pick them up from a store of your choice.

• Can I use Biltema gift cards for online purchases?

  Yes, you can use Biltema gift cards for online purchases by entering the gift card code at checkout.

• I forgot my login information, how can I access my account?

  If you forgot your login information, you can reset your password by clicking on the "Forgot your password?" link on the login page. If you cannot remember your username, contact Biltema customer service for assistance.

• Are there any discounts or promotions available at Biltema?

  Yes, Biltema offers discounts and promotions on various products. Check their website or sign up for their newsletter to stay updated on current offers.

• How can I pay for my Biltema order?

  You can pay for your Biltema order using a credit or debit card, PayPal, or Biltema gift card.

• Why am I experiencing issues with the Biltema website?

  If you are experiencing issues with the Biltema website, try clearing your browser's cache and cookies or accessing the site from a different browser. You can also contact customer service for further assistance.

• Can I use a promotional code at Biltema?

  Yes, you can use a promotional code at Biltema. Enter the code at checkout to apply the discount.

• I'm having trouble finding a specific product, can Biltema assist me?

  If you are having trouble finding a specific product, you can contact customer service for assistance or use the search function on the Biltema website.

• I received an error message while placing my order, what should I do?

  If you received an error message while placing your order, please try again. If the issue persists, contact Biltema customer service for further assistance.

• Is it safe to shop online at Biltema?

  Yes, it is safe to shop online at Biltema. They use industry-standard security measures to protect your personal information and online transactions.

• Can I cancel my order at Biltema?

  Yes, you can cancel your order at Biltema by contacting customer service as soon as possible. Click here for more information: https://www.biltema.se/en-se/customer-service/cancelling-an-order/

• My order has been marked as delivered, but I haven't received it. What should I do?

  If your order has been marked as delivered but you haven't received it, contact Biltema customer service for assistance. They can help track your order and assist in resolving the issue.

• Why was my payment declined?

  Your payment may have been declined due to various reasons, such as an incorrect payment method, insufficient funds, or security concerns. Contact your bank or financial institution for more information or try using a different payment method.

• Can I change my delivery address after placing my order?

  If you need to change your delivery address after placing your order, contact Biltema customer service as soon as possible. They will do their best to assist you.

• How do I apply for a job at Biltema?

  You can apply for a job at Biltema by visiting their career page on their website. Click here to see their current job openings and to submit your application: https://www.biltema.se/en-se/about-biltema/career/available-positions/

• Can I request a product that is not available at Biltema?

  Yes, you can request a product that is not available at Biltema by contacting customer service or making a suggestion at your nearest store.

• I accidentally ordered the wrong product, can I exchange it?

  Yes, you can exchange a product at Biltema. Please contact customer service for assistance or visit one of their stores. Click here for more information: https://www.biltema.se/en-se/customer-service/exchanges/

• Is it possible to backorder a product at Biltema?

  No, Biltema does not offer backorders for products.

• Can I get a refund if I am not satisfied with the product?

  Yes, you can get a refund if you are not satisfied with the product. Please refer to their return policy for more information: https://www.biltema.se/en-se/customer-service/returns/

• How can I leave feedback for Biltema?

  You can leave feedback for Biltema by contacting customer service or submitting a review on their website.