Atlasvpn FAQ

Common FAQ for Atlasvpn

• What is atlasvpn?

  Atlasvpn is a virtual private network (VPN) service that provides secure and private internet access.

• How do I use atlasvpn?

  You can download the atlasvpn app on your device and follow the prompts to set it up. You can also refer to the user guide for detailed instructions.

• Why should I use atlasvpn?

  Atlasvpn encrypts your internet connection and masks your IP address, providing you with online privacy and security.

• Can I use atlasvpn for free?

  Yes, atlasvpn offers a free version with limited features. You can upgrade to a paid subscription for access to all features and servers.

• Is atlasvpn compatible with my device?

  Atlasvpn is compatible with most devices, including Windows, Mac, iOS, and Android. You can check the full list of compatible devices on the atlasvpn website.

• How do I change server locations on atlasvpn?

  You can easily change server locations on atlasvpn by selecting a different location in the app or desktop client.

• Does atlasvpn keep any logs of my internet activity?

  No, atlasvpn has a strict no-logs policy, meaning it does not track or store any of your online activities.

• What security protocols does atlasvpn use?

  Atlasvpn uses the OpenVPN and IKEv2 protocols, known for their strong encryption and security features.

• Can I use atlasvpn to access geo-restricted content?

  Yes, atlasvpn allows you to bypass geo-restrictions and access content from different regions by changing your virtual location.

• How many simultaneous connections does atlasvpn allow?

  Atlasvpn offers five simultaneous connections per user account.

• I forgot my password for atlasvpn, what should I do?

  You can reset your password by clicking on "Forgot password?" on the atlasvpn login page and following the instructions.

• Is atlasvpn safe to use?

  Yes, atlasvpn uses strong encryption and advanced security protocols to keep your data safe and secure.

• Why am I unable to connect to atlasvpn?

  There could be several reasons for this, such as a poor internet connection, incorrect login credentials, or an issue with the server. You can troubleshoot the problem by following the steps in the atlasvpn help center or contacting their customer support.

• How do I cancel my atlasvpn subscription?

  You can cancel your atlasvpn subscription by logging into your account and going to the subscription settings, or by contacting their customer support.

• Does atlasvpn offer a money-back guarantee?

  Yes, atlasvpn offers a 30-day money-back guarantee for all paid subscriptions.

• Can I use atlasvpn on multiple devices?

  Yes, you can use atlasvpn on up to five devices simultaneously with one subscription.

• Does atlasvpn have a mobile app?

  Yes, atlasvpn has mobile apps for both iOS and Android devices.

• Is it legal to use atlasvpn?

  Yes, it is legal to use atlasvpn in most countries. However, it is always best to check the laws and regulations in your specific location.

• How do I report a problem with atlasvpn?

  You can report any problems or errors with atlasvpn by contacting their customer support team or submitting a ticket through their website.

• How often does atlasvpn update their servers and software?

  Atlasvpn regularly updates their servers and software to improve performance and security. You can check for updates in the settings of your app or desktop client.

• Can I use atlasvpn to torrent or download files?

  Yes, atlasvpn allows torrenting and downloading on certain servers. You can find the list of servers optimized for P2P traffic on their website.

• Can I use atlasvpn on public Wi-Fi networks?

  Yes, atlasvpn is a secure way to protect your data when using public Wi-Fi networks.

• How does atlasvpn ensure my privacy?

  Atlasvpn uses strong encryption, a strict no-logs policy, and advanced security features to protect your privacy while using their service.

• I am experiencing slow speeds while using atlasvpn, what can I do?

  Slow speeds may be due to a variety of factors, including server load, distance from the server, or your internet connection. You can try switching to a different server or contacting atlasvpn customer support for assistance.

• Does atlasvpn offer a kill switch feature?

  Yes, atlasvpn has a kill switch feature that automatically disconnects your internet connection if your VPN connection drops, ensuring your data remains protected.

• Can I use atlasvpn on my router?

  Yes, atlasvpn is compatible with certain routers. You can check their website or contact customer support for more information on how to set it up.

• How do I contact atlasvpn customer support?

  You can contact atlasvpn customer support through their website, email, or live chat option.

• Does atlasvpn offer 24/7 customer support?

  Yes, atlasvpn has 24/7 customer support available to assist you with any issues or concerns.