Atlassian FAQ

Common FAQ for Atlassian

• What is the most common problem faced by users of this service?

  The most common problem faced by users is not being able to log in to their account.

• How can I reset my password if I am unable to log in?

  If you are unable to log in, you can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions.

• Why am I encountering error messages while accessing certain features?

  Error messages can be caused by a variety of factors, such as technical issues or incorrect usage of the service. Try refreshing the page or contacting our support team for assistance.

• I accidentally deleted important data, can I retrieve it?

  Yes, deleted data can usually be retrieved within a certain timeframe. Please contact our support team for assistance.

• How can I add other users to my team?

  To add other users to your team, you can go to the "Users" section and click on "Invite" to send an invitation to their email address.

• Is it possible to grant different levels of access to different team members?

  Yes, you can easily set permissions and assign different levels of access to team members based on their roles and responsibilities.

• Why am I not receiving email notifications?

  Check your email notification settings to make sure they are turned on and check your spam or junk folder. If the issue persists, contact our support team.

• Can I access this service on my mobile device?

  Yes, this service is accessible on both desktop and mobile devices through our mobile app.

• How can I integrate this service with other tools I use?

  This service offers various integrations with popular tools and platforms. You can go to the "Integrations" section to see the available options and follow the instructions to set them up.

• Is there a limit to the number of files I can upload?

  This service does have a limit on file size and storage space, but you can upgrade to a higher plan if you need more storage.

• Are there any specific system requirements to use this service?

  This service is compatible with most modern browsers and devices. Make sure you have a stable internet connection and the latest version of your browser.

• How can I add or remove team members from a project?

  Project roles and permissions can be managed by project admins. You can add or remove team members by going to the project settings and adjusting the permissions.

• I forgot to track my time, can I still add it?

  Yes, you can manually add time entries or adjust the existing ones in your time tracking section.

• Why am I unable to create a new project?

  This could be due to not having the necessary permissions or reaching the limit for the number of projects allowed in your plan. Contact our support team for assistance.

• I cannot find a certain feature, where can I locate it?

  Our service regularly updates and improves its features. If you are having trouble finding a specific feature, use the search bar or contact our support team for guidance.