Armstrongonewire FAQ

Common FAQ for Armstrongonewire

• What is ArmstrongOneWire?

  ArmstrongOneWire is a cable and internet service provider that offers high-speed internet, cable TV, and home phone services.

• How do I contact ArmstrongOneWire customer service?

  You can contact ArmstrongOneWire customer service by calling 1-877-486-4666 or by visiting their website and initiating a live chat.

• Why is my internet not working?

  There could be a few reasons why your internet is not working. It could be due to an outage in your area, a problem with your modem or router, or an issue with your account. Contact customer service for further assistance.

• How can I check for an outage in my area?

  You can check for an outage in your area by logging into your ArmstrongOneWire account and clicking on the "Service Status" tab. You can also check the "Outage Map" on their website.

• How do I reset my modem or router?

  You can reset your modem or router by unplugging it from the power source for 30 seconds and then plugging it back in. Wait for a few minutes for it to reboot and try connecting to the internet again.

• Why is my cable TV signal distorted?

  Distorted cable TV signal can be caused by poor weather conditions, loose or damaged cables, or an issue with the receiver. Make sure all cables are securely connected and in good condition. If the issue persists, contact customer service.

• How do I find my ArmstrongOneWire account number?

  You can find your account number on your monthly billing statement or by logging into your account online.

• Can I pay my bill online?

  Yes, you can pay your bill online by logging into your ArmstrongOneWire account and selecting the "Pay Bill" option.

• How can I change the channel lineup on my cable TV?

  You can change the channel lineup on your cable TV by logging into your ArmstrongOneWire account and selecting the "Manage Channel Lineup" option.

• Why am I getting a "no signal" message on my TV?

  This could be due to a loose or disconnected cable, an issue with the input settings, or an issue with the receiver. Make sure all cables are securely connected and try changing the input settings. If the issue persists, contact customer service.

• What is a DVR?

  A DVR (Digital Video Recorder) is a device that allows you to record and store TV programs so you can watch them at a later time.

• How do I set up and schedule recordings on my DVR?

  You can set up and schedule recordings on your DVR by using the remote control and accessing the DVR menu. For step-by-step instructions, refer to the user manual or contact customer service.

• Why is my DVR not recording?

  This could be due to a full hard drive, weak or interrupted signal, or a scheduling conflict. Make sure there is enough space on the DVR and check the signal strength. If the issue persists, contact customer service.

• How do I troubleshoot my home phone service?

  If you are experiencing issues with your home phone service, make sure all cables are securely connected and you have a dial tone. If the issue persists, contact customer service.

• Can I access my home phone voicemail remotely?

  Yes, you can access your home phone voicemail remotely by calling your home phone number and entering your voicemail password.

• How do I change my home phone voicemail greeting?

  You can change your home phone voicemail greeting by accessing your voicemail menu and selecting the option for changing your greeting.

• Why am I not receiving all of my emails on my ArmstrongOneWire email account?

  This could be due to an outdated email client, full inbox, or incorrect email settings. Try using a different email client or check your inbox storage. If the issue persists, contact customer service for help with email settings.

• How can I set up my ArmstrongOneWire email on my mobile device?

  To set up your ArmstrongOneWire email on your mobile device, refer to the setup instructions provided by your email client or contact customer service for further assistance.

• Why am I getting spam emails in my ArmstrongOneWire email account?

  Spam emails are common and can be avoided by not responding to them or clicking on links. You can also mark them as spam and delete them from your inbox.

• What should I do if I suspect a phishing email from ArmstrongOneWire?

  If you suspect a phishing email, do not respond or click on any links. You can report it to ArmstrongOneWire customer service to take appropriate action.

• How can I access my ArmstrongOneWire account online?

  You can access your ArmstrongOneWire account online by visiting their website and clicking on the "My Account" option.

• Why am I unable to log into my ArmstrongOneWire account online?

  This could be due to an incorrect password or username. Make sure you are using the correct login credentials. If you are still having trouble, contact customer service.

• How can I change my ArmstrongOneWire account password?

  You can change your ArmstrongOneWire account password by logging into your account and selecting the "Change Password" option under the "My Account" tab.

• Is there a way to view and pay my bill without logging into my account?

  Yes, you can view and pay your bill without logging into your account by using the "Quick Pay" option on the ArmstrongOneWire website.

• How do I set up automatic bill payments?

  You can set up automatic bill payments by logging into your ArmstrongOneWire account and selecting the "Manage Payment Methods" option.

• Can I pause or cancel my ArmstrongOneWire services?

  Yes, you can pause or cancel your services by contacting customer service and requesting a temporary hold or a cancellation of your services.

• Why am I being charged for services I did not request?

  This could be an error or a billing mistake. Contact customer service for assistance in resolving the issue.