Airtel FAQ

Common FAQ for Airtel

• What do I do if my airtel SIM card is not working?

  First, make sure that it is properly inserted into your phone. If it still doesn't work, try restarting your phone or contacting airtel customer service for assistance.

• Why is my airtel data connection not working?

  This could be due to a network issue in your area. You can check airtel's network status page for any reported outages. If there are none, try restarting your phone or contacting customer service.

• How can I check my airtel data balance?

  You can dial *140# or use the airtel Thanks app to check your data balance. You can also log in to your airtel account on the website to view your data usage.

• My airtel network is very slow, what can I do?

  There could be network congestion in your area. You can try switching to 3G or 2G network in your phone settings. If the problem persists, contact airtel customer service for further assistance.

• What does it mean when I get a 'SIM registration failed' error?

  This means that your SIM card is not registered with airtel. You can visit the nearest airtel store with a valid ID proof to register your SIM card.

• I am unable to make calls, why is that?

  First, make sure that you have sufficient balance in your airtel account to make calls. If you do, try restarting your phone or contacting customer service for assistance.

• How can I get my airtel PUK code?

  Your PUK code is unique to your SIM card and can be found on the SIM card holder or by calling airtel customer service.

• My airtel recharge failed, what do I do?

  Check your bank account or payment method to ensure that the recharge was not successful. If the amount was deducted, contact airtel customer service for a refund.

• Why do I keep getting charged for unwanted services on my airtel account?

  This could be due to accidentally subscribing to value-added services. You can unsubscribe by sending STOP to the service number or contacting customer service.

• What do I do if my airtel SIM card is lost or stolen?

  Contact airtel customer service immediately to block your SIM card and request for a new one. You can also file a police complaint for safety purposes.

• How can I activate international roaming on my airtel number?

  You can activate international roaming by calling airtel customer service or using the airtel Thanks app. Please note that additional charges may apply.

• My airtel recharge was successful, but I can't use my balance, why?

  This could be due to a server issue or network glitch. Wait for a few hours and try using your balance again. If the issue persists, contact customer service for assistance.

• I am unable to send text messages, what can I do?

  First, make sure that you have sufficient balance to send messages. If you do, check your network signal and restart your phone. If the issue persists, contact customer service.

• How can I change my airtel number to a different network or operator?

  You can visit the nearest airtel store and request for a 'port out' to the desired network. You will need to submit an ID proof and complete the necessary porting process.

• What does it mean when I get a 'SIM not provisioned MM #2' error?

  This usually means that your SIM card is not activated. You can contact airtel customer service or visit a store to activate your SIM card.

• How do I activate airtel Do Not Disturb (DND) service?

  You can activate DND by dialing 1909 or sending an SMS with START (1 for full DND or 0 for partial DND) to 1909. You can also activate DND through the airtel Thanks app.

• Why am I not receiving calls on my airtel number?

  This could be due to network issues or a call barring feature being turned on. Check your call settings and make sure that you do not have any incoming call restrictions. If the issue persists, contact customer service.

• How can I change my airtel tariff plan?

  You can change your tariff plan by using the airtel Thanks app or by contacting customer service. Please note that certain plans may have terms and conditions for changing.

• What do I do if I receive unknown calls from my airtel number?

  This could be a case of phone number spoofing, where someone else is using your number to make calls. Contact customer service and report the issue to prevent further misuse.

• How can I get an itemized bill for my airtel number?

  You can request for an itemized bill by calling airtel customer service or visiting the nearest airtel store. Please note that additional charges may apply.

• My airtel number was disconnected, how can I reactivate it?

  Contact customer service and provide necessary documents for reactivation. Depending on the reason for disconnection, additional charges may apply.

• Why am I still being charged for my airtel postpaid bill even after I've disconnected the service?

  This could be due to a delay in processing the disconnection request. Contact customer service to verify the status of your disconnection and request for a refund if necessary.

• How can I make an international call from my airtel number?

  To make international calls, you need to dial the country code followed by the area code and then the phone number. For example, to call a number in the USA, you would dial +1 (country code) (area code) (phone number).

• I am unable to recharge my airtel number, what should I do?

  This could be due to a network issue or server problem. Wait for a few hours and try again. If the issue persists, contact customer service for assistance.

• How can I find the nearest airtel store?

  You can visit the airtel website and use the store locator feature to find the nearest airtel store to your location. Alternatively, you can call customer service for assistance.

• My airtel number has been deactivated, can I get it back?

  If your number has been deactivated due to non-usage, you can contact customer service to reactivate it within a specific time limit. If it was deactivated due to other reasons, it may not be possible to reactivate.