Aftenposten FAQ

Common FAQ for Aftenposten

• Why can't I access aftenposten's website?

  It could be due to a temporary server issue or a problem with your internet connection. Please try refreshing the page or clearing your browser's cache.

• I am getting a "404 not found" error when trying to access a particular page. What does it mean?

  This means that the page you are trying to access cannot be found on our server. Please make sure you have entered the correct URL or try searching for the page on our website.

• How can I report a problem with an article on aftenposten?

  You can click on the "Report a problem" link at the bottom of the article and fill out the form, or you can email us at [email protected].

• I am unable to view images on aftenposten's website. How can I fix this?

  This could be due to an issue with your internet connection or browser settings. Please try using a different browser or make sure your current browser is up-to-date.

• Why am I receiving a "502 bad gateway" error?

  This error is usually caused by a problem with our server. Please try reloading the page or clearing your browser's cache. If the problem persists, please try again later.

• I cannot access aftenposten's website on my mobile phone. What can I do?

  Please make sure you have a stable internet connection and try clearing your phone's cache. If the problem persists, please try accessing our website on a different device.

• I am unable to log in to my account on aftenposten's website. What should I do?

  Please make sure you are using the correct login credentials. If you have forgotten your password, you can reset it by clicking on the "Forgot password" link. If you continue to experience issues, please contact our customer support for assistance.

• How can I subscribe to aftenposten's newspaper?

  You can subscribe through our website by clicking on the "Subscribe" link in the top menu. You can also contact our customer service for further assistance.

• I am being charged for my subscription even though I have cancelled it. What should I do?

  Please contact our customer service with your subscription details and we will look into the issue as soon as possible.

• I am not receiving my daily newsletter from aftenposten. What could be the problem?

  Please check your spam or junk folder to make sure it hasn't been filtered there. You can also add our email address to your contacts to ensure delivery. If you still don't receive the newsletter, please contact our customer service.

• Why am I seeing a "403 forbidden" error when trying to access a page?

  This error means that you do not have the necessary permission to access the requested page. Please make sure you are logged in with the correct credentials or try accessing the page on a different device.

• How can I contact a journalist or writer at aftenposten?

  You can find contact information for our journalists and writers on their respective articles or you can reach out to us through our contact form.

• I am having trouble navigating the website. Is there a user guide available?

  Yes, you can find a user guide and other helpful resources on our support page.

• Why are some articles on aftenposten's website behind a paywall?

  Supporting our journalism through subscriptions allows us to continue producing high-quality content. You can subscribe for unlimited access or read a limited number of articles for free each month.

• I am receiving too many notifications from the mobile app. How can I change my notification settings?

  You can change your notification settings by going to the app's settings menu or by adjusting your preferences in your device's settings.

• I am unable to post a comment on an article. What could be the issue?

  You must be logged in to your account to post a comment. If you do not have an account, you can create one for free. If you continue to experience issues, please contact our customer support.

• How can I cancel my subscription to aftenposten's newspaper?

  You can cancel your subscription by contacting our customer service or by following the instructions in your account settings.

• My payment for my subscription failed. What should I do?

  Please check that your payment information is correct and that you have sufficient funds in your account. If the problem persists, please contact our customer service for further assistance.

• I am unable to access premium content even though I have a subscription. How can I fix this?

  Please make sure you are logged in to your account. If the problem persists, please try clearing your browser's cache or try accessing the page on a different device.

• I am receiving a "503 service unavailable" error. What does it mean?

  This error usually occurs when our server is undergoing maintenance or experiencing a high volume of traffic. Please try again later.

• How can I change my delivery address for the print version of aftenposten?

  Please contact our customer service to update your delivery address.

• Why am I seeing a "422 unprocessable entity" error when trying to submit a form?

  This error usually means that there is an issue with the data you are trying to submit. Please make sure you have filled out all the required fields correctly and try again.

• How can I access the archives on aftenposten's website?

  Our archives are only accessible for subscribers. If you are a subscriber, you can find the archives by clicking on the "Archives" link in the top menu.

• I am experiencing technical issues with the Aftenposten app. Who can I contact for support?

  Please contact our customer service for assistance with any technical issues related to the app.

• Why do I keep getting logged out of my account on the website?

  This could be due to a problem with your browser or your internet connection. Please make sure you are using a supported browser and have a stable internet connection.

• I am unable to see all the comments on an article. How can I fix this?

  Please make sure your internet connection is stable and try refreshing the page. If the problem persists, please contact our customer service.