Adlibris FAQ

Common FAQ for Adlibris

• What is Adlibris?

  Adlibris is an online bookstore that sells books, e-books, audio books, and other literary products.

• How do I create an account on Adlibris?

  To create an account on Adlibris, click on the "My account" button on the top right corner of the homepage and follow the instructions.

• I forgot my password, how do I reset it?

  To reset your password, click on the "Forgot your password?" link on the login page and follow the instructions.

• How do I search for a specific book on Adlibris?

  You can use the search bar on the homepage to search for a specific book by title, author, or ISBN.

• How do I place an order on Adlibris?

  To place an order, select the items you wish to purchase and click on the "Add to cart" button. Then proceed to checkout and follow the instructions.

• What payment methods are accepted on Adlibris?

  Adlibris accepts payments via credit and debit cards, PayPal, and Klarna.

• How long does it take for my order to be delivered?

  The delivery time of your order depends on your location and the shipping method you choose. You can find estimated delivery times on the product page or during checkout.

• Can I cancel or change my order?

  You can cancel or change your order as long as it has not been shipped. Contact Adlibris customer service for assistance.

• My book is damaged, what should I do?

  If your book is damaged, contact Adlibris customer service and they will assist you with a replacement or refund.

• I received the wrong book, how can I get the correct one?

  If you received the wrong book, please contact Adlibris customer service and they will assist you with a replacement.

• Can I return a book if I don't like it?

  Yes, you can return a book within 14 days of receiving it for a refund. Please refer to Adlibris' return policy for more information.

• My eBook is not downloading, what could be the problem?

  There could be a technical issue with the download. Try restarting your device and if the problem persists, contact Adlibris customer service for assistance.

• Are there any fees for using Adlibris?

  No, there are no fees for using Adlibris. You only pay for the products you purchase and the shipping cost if applicable.

• Do I need to create an account to make a purchase?

  No, you can make a purchase as a guest. However, creating an account allows for easier tracking of your orders and access to special offers.

• How do I track my order?

  You can track your order by logging into your account and clicking on the "My orders" tab. You will also receive an email with a tracking number once your order is shipped.

• Can I purchase an e-book without a special e-reader?

  Yes, you can purchase and read e-books on your computer, tablet, or smartphone using compatible apps.

• How do I redeem a gift card on Adlibris?

  To redeem a gift card, enter the code on the gift card during checkout. The amount will be deducted from your total purchase.

• Is Adlibris available in my country?

  Adlibris is available in several countries including Sweden, Norway, Finland, and Denmark. You can check the full list of countries on the website.

• Do I need to pay for shipping?

  Shipping fees may apply depending on your location and the total amount of your order. You can find the shipping fee during checkout before completing your purchase.

• Can I get a refund for an e-book?

  No, e-books cannot be refunded once they have been downloaded.

• I'm having trouble logging into my account, what should I do?

  If you're having trouble logging into your account, try resetting your password or contact Adlibris customer service for assistance.

• Can I cancel my e-book order?

  Yes, you can cancel your e-book order as long as it has not been downloaded. Contact Adlibris customer service for assistance.

• Is there a limit to the number of items I can purchase?

  No, there is no limit to the number of items you can purchase on Adlibris.

• How do I contact Adlibris customer service?

  You can contact Adlibris customer service through the "Contact us" form on the website or by phone during their opening hours.

• Why was my order cancelled?

  Your order may have been cancelled if the item was out of stock or if there was an issue with payment. Contact Adlibris customer service for more information.

• Can I use a discount code for my purchase?

  Yes, you can enter a valid discount code during checkout to receive the discount. Please check the terms and conditions of the discount code before use.

• Are there any age restrictions for purchasing on Adlibris?

  Yes, you must be 18 years or older to make a purchase on Adlibris. If you are under 18, you must have a parent or guardian make the purchase for you.

• Are my personal and payment information safe on Adlibris?

  Yes, Adlibris prioritizes the security of its customers' personal and payment information. They use SSL encryption and follow strict privacy policies to keep information safe.